FAQs

We get lots of enquiries here at The London Electric Vehicle Company. Some queries from passengers and travellers in Black Cabs are not necessarily ones that we can answer; however we've provided some guidance to the most frequent enquiries below.

If your question isn't here, please get in touch.

Q. I've left an item in the back of a London Taxi - how do I locate it?

If you've booked your taxi via a third party, it's worth starting your search by simply calling them back, as they should be able to locate the driver in the first instance.

If you hailed a cab or hired a driver at a taxi rank, the best place to start is by calling the relevant licensing authority. The vast majority will have public transport lost property offices and if you look on our Book a London Taxi page, you may find the licensing authority you're looking for. If not, a quick online search should help you find the information you need.

It's worth noting that in order to quickly and easily identify a London Taxi or its driver, you may be asked for identifiers including the driver's badge number, the vehicle licensing plate number or vehicle registration plate number.


Q. I need to get a quote for a journey - what should I do?

London Taxi fares are dictated and regulated by the relevant local authority. This protects passengers from fluctuating rates or 'surge pricing' during peak times.

To get a quote, simply contact a London Taxi radio network. Most operators will be able to provide you with a quote immediately.

We've listed companies across the UK on our Book a London Taxi page to help you find your nearest Black Cab operator.


Q. Do London Taxis have child or booster seats?

Due to the sheer range of child seats available, London Taxi drivers or fleets do not generally offer this service; although it is always worth contacting Black Cab operators to check.

We've listed some of the largest Black Cab fleets, so visit our Book a London Taxi page to find your nearest one.


Q. I need to make a complaint about a London Taxi driver - what do I do next?

If you've booked your taxi via a third party, you should contact them to advise them of the situation and allow them time to investigate and feedback to you.

If you hailed a cab or hired a driver at a taxi rank, then we would advise contacting the relevant licensing authority. If you visit our Book a London Taxi page, you may find the licensing authority you're looking for. If not, a quick search online should help you find the contact information you need.

In order to quickly and easily identify a driver, you may be asked for identifiers including the driver's badge number, the vehicle licensing plate number or vehicle registration plate number.


Q. I'd like to produce some London Taxi merchandise - who should I talk to?

The London Taxi is an iconic brand and vehicle that we have a duty to protect, so we work with Bulldog Licensing Agency to license a range of products across the globe. We have extensive trademarks and copyrights and we constantly review the merchandise market to identify infringers.

If you're interested in working with us, simply visit our licensing page for more information on working with The London Electric Vehicle Company and becoming an official licensing partner.


Q. I'd like to hire to a London Taxi for film or media work - can you help?

Yes! Not only do we hire out vehicles for film or media work, we also have a network of trusted and experienced London Taxi drivers that we can put you in touch with.

All you need to do is get in touch and we'll do the rest. Simple.