16 December 2020
Below is the latest update on managing your money from Blackhorse
For all the tools and support available, visit blackhorse.co.uk/contact/coronavirus-support
If you’ve been impacted by coronavirus we’re here to help. We have options available if you’re worried about making your payments and tools to help you manage your money in uncertain times.
My payment holiday’s ending soon
If you can start making payments again, you should try to as you’ll pay less overall.
Check your direct debit is set up and ready to go. If you’ve cancelled your direct debit:
If you’re not able to log in to your online account you can call us on 0344 824 8888 to set it back up.
What if I’ve missed payments?
If you’ve missed payments before or after your payment holiday or you’re not sure which option is right for you, we can help. Use our online Budgeting Tool atBlackhorse.co.uk/contact/money-worries to work out what you can afford to pay. Then call us on 0800 151 2454 as soon as you can so we can talk through your options.
I can’t afford to start making payments
If you’re coming to the end of a payment holiday and cannot restart your payments, you may be able to extend your payment holiday for one month at a time for up to 6 months.
You can request to extend your payment holiday, by logging into your online account at www.blackhorse.co.uk and selecting ‘Manage Payment Holiday’. You’ll need your agreement number to log in which you’ll find on any letter from Black Horse or on your bank statement as your direct debit reference. If you can’t access your online account, you can call us on 0344 824 8888.
If you’ve already had 6 months of payment holidays, we have other ways to help make your payments more affordable. Call us on 0800 151 2454 to discuss your options. Use our online Budgeting Tool first to work out what you can afford to pay by visitingBlackhorse.co.uk/contact/money-worries.
I need longer term support
If you’re not able to restart your full monthly payments, we may be able to increase the length of your agreement which will reduce how much you pay each month. This is called a Term Extension.
To apply for a Term Extension, you can log into your online account at www.blackhorse.co.uk and select Manage Payment Holiday. You’ll need your agreement number to log in which you’ll find on any letter from Black Horse or on your bank statement as your direct debit reference If you can’t access your online account, you can call us on 0344 8248888.
If your payment is due within the next 7 days, you should wait until after you have made your next monthly payment to apply for a Term Extension. If you can’t make your next payment, call us on 0800 151 2454 to see how we can help.