Executive Vice President of LTC pens open letter to the taxi trade

To the Licensed Hackney Carriage Trade,

I wanted to write this letter as an introduction not only for myself but also for our new company.

Geely have appointed me as the Executive Vice President of UK operations so my focus is solely on The London Electric Vehicle Company. I am relatively new to the industry but I hope to bring a new approach to how we operate and interact with our customers and stakeholders.

Firstly, I would like to say that I am sorry that the sudden collapse of Manganese Bronze Holdings plc may have caused you inconvenience and financial loss. The last few months have been a huge trial for all parties concerned and I want to take this opportunity to say a big thank you for the support you have shown to us over the difficult recent past. I would like to thank everyone who has supported us; from our customers, to trade bodies, unions and organisations across the UK. Thank you also to our partners, suppliers and staff who continued to work diligently with very limited resources through these uncertain times. In return for your loyalty and forbearance we want to repay our gratitude to you through improved service delivery and products.

Last but not least, I’d like to thank Geely, not just for their pledges as new owners to invest in and develop The London Electric Vehicle Company brand and products but also for their unswerving support over the last few years. They also share our vision for The London Electric Vehicle Company to be recognised as the leading global provider of purpose-built taxis, on a sustainable, profitable business model.

We have a lot of hard work and challenges ahead of us in order to re-establish ourselves and to win back your much needed trust and respect. I believe that our very first step is to express the trust and respect that we have for our customers and the industry as a whole. We can only truly do that by demonstrating our focus on customers and quality in everything that we do from this point forward.

With that in mind, I’d like to give you an update on the progress we’ve made so far, so please read on:

RETAIL:

LondonManchester and Coventry dealerships are now fully open for retail and trade vehicle sales, servicing, warranty and parts sales

The Black Horse Taxi Finance team are back still providing the best finance for drivers

PRICES:

We are pleased to confirm that we have absorbed costs increases on improving the quality of parts and components, and have therefore been able to hold the on the road price for all models

WARRANTY:

All existing manufacturer warranties and guarantees for previously purchased vehicles are now fully reinstated

New vehicles purchased from now on will also have 3-year, 100,000 mile warranty cover and our 3-year, unlimited mileage Core Engine warranty

Used vehicles will be quality checkedthrough our Approved Used Programme and will be covered by a 12-month, 50,000 mile Guarantee

PRODUCT QUALITY:

All stock vehicles have been fitted with new steering boxes; we have also taken the opportunity to address some other product issues to ensure that vehicles sold going forward are the best possible quality

APPROVED SERVICE DEALERS:

Approved Service Dealers are crucial to our success and we are working with the network to reinstate as many as possible - call 02476 572008 to find your nearest one

Actions speak louder than words and we are going to focus on demonstrating our passion and commitment to the trade through improvements in customer satisfaction and product quality.
We believe that the future of this business depends on these fundamental principles.

Peter Johansen

Executive Vice-President

The London Taxi Corporation Ltd t/a The London Electric Vehicle Company

TALK TO PETER: Email peter@london-taxis.co.uk or leave him a message with the Customer Contact Centre on 02476 572008.